I feel sick, disgusted and scammed.
I've been playing a while now at Crazeplay casino, they frequently gave me reload bonuses but unfortunately never managed to make a withdrawal. In total I made around 800 euro in deposits and consider myself a loyal costumer.
A few days ago, i had the sickest run of my life, i played 60 cent bets, and managed to get a 1700 euro cashout. I was so excited after months of grinding slots, to finally get a cashout.
But today, i got a message stating:
Please note that your withdrawal request has been declined, your winnings removed and your deposit refunded.
According to our T&C: (some of their games)
If a player plays these games while wagering a bonus, the bets placed on these slot games will be subtracted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus. Playing bonus funds on such games is prohibited and could lead to all winnings from that promotion being confiscated.
Since the casino has a MGA licence, i thought it was trustworthy. I read the T&C, and I know where to look out for. But this one I'd never seen or even heard of.
Your withdrawal being rejected because you played a slot?? I'm only familiar with slots not contributing to the wager requirements, but denying an entire cashout for this reason? There was no notification, no message, not a "you cannot play this game with bonus balance" popup.
Thats some curacao license trick in my opinion.
I've been an extremely loyal costumer, and this is how i get repaid. Just a "sorry for the inconvenience". "Is there anything else I can help you with?".
I've never been more triggered by words than today.
I'm done with gambling, for at least a good time.
If you read this, please stay away from this casino if you want to be treated fairly.
PS: Do you guys have any opinion on this subject?