Hi,
so, I just got stripped of my winnings for my first time in playing Online-Casinos (5 yrs+, 50 Casinos+).
I deposited 50€ on Locowin yesterday. They are operated by Gammix Limited, whom I knew from playing at 7gods Casino.
I ran that up to 1350€, playing a variety of games. I started my withdrawal and today was notified that my winnings had been stripped away.
Apparentely, I breached their Bonus Terms. They state, on the very end of the Document, that you are prohibited to play a list of certain games while having an active Bonus.
The List consists of many prominent Games from prominent Providers. Including Book of Dead, Vikings, Secret of the Stones, Reactoonz, Eggomatic ..and so on. It's around 50-60 Slots.
Now, I accept the fact, that it was my fault to not check the Bonus Terms from head to toe. Since I knew that 7gods was legit, I just assumed that they would be similar and just skimmed over it. Stopping after I reached the end of the Bonus Terms Section. Because most of the time, all Casinos from the same operator, share more or less the same Terms.
But honestly, to me, this particular restriction's sole existence seems like a way to create a loophole for denying players, who don't study the Terms good enough, their winnings.
Having this kind of restriction is NOT usual business practice in Online Casinos. And NOWHERE on the site to they refer or hint at that restriction, except for the very last sentence in their AGB. Additionally, this particular term comes AFTER the section for the General Bonus Terms. There's some other arbitrary section, before they than come back to some more Bonus terms, stating you are prohibited to play this list. To me, this is concious deception.
They even actively promote almost all of these games on their starting page.
In Addition, the games on this List don't seem to share any kind of connection in terms of variance or gameplay.
Some are high variance, others are the opposite. It's just a colorful mix of popular slots from prominent providers.
This feels like a scam.
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