poualeksandar

I deposited with the bonus from roshtein which gives you 150% bonus: I deposited 50 euros and got 125 to play with. I got a massive win on honey rush and after that just tried to keep the money as steady as possible at around 1000. I ended up with 800 euros and tried to withdraw it. Sadly the casino mailed me stating it is strictly prohibited to play moon princess, rise of olympus and jammin jars. Strange, because those games are very popular and usually not banned on any other casino to play with on bonus money. What happened now was that my withdrawal of 800 got rejected. They stated the bonus terms and only left my 50 euro deposit on my account. I contacted livechat and there wasn't any help there so I'm trying to at least let it be noticed on here. I do realize I didn't read the bonus terms all too carefully, but the games which you cant play are way down and its a big list of games which most of them are very popular. It just seems like a trick to make people lose their money if they're playing with a bonus.

I would like to answer this because basically the same happened to me today. Games like moon princess, rise of olympus and jammin jars were banned, which is usually clearly stated when you open the games on other casino's. I played only these 3 games which are on the list. I didn't know they were prohibited aswell. It is also that I didnt read the bonus terms that carefully apparently, but forfeiting my entire bonus money (I deposited 50 and my withdrawal was 803 euros) and leaving me with 50 euros on my account instead of the 800 which should be on my bank account seems a bit fishy. I tried contacting support but, besides the fact that response time is slow as can be, just kept stating t&c instead of responding to my questions better.

Guess: 45630 Twitch/Youtube: poualeksandar

8273 euro