Hello @me_jez,
I have carefully reviewed your case with our support department, as far as I understood, all mentioned issues were resolved except withdrawal delay.
Please be sure, that our team is doing our very maximum to fix the situation and send the funds at earliest convenience.
As a sign of appreciation on our end, we will be happy to credit 20 non-wagerable spins on your account.
Please contact our live chat for further details.
Accept our sincere apologies once again. Your patience and understanding means a lot to us. ❤️
Best wishes,
Betvili team