Peter Jørgensen Posted October 29, 2021 Member ID: 27,722 Group: Member Followers: 0 Topic Count: 3 Topics Per Day: 0.00 Content Count: 33 Content Per Day: 0.03 Reputation: 3 Achievement Points: 33 Solved Content: 0 Days Won: 0 Joined: 04/27/2021 Status: Offline Last Seen: November 12, 2021 Share Posted October 29, 2021 @Zyvera is already on the case - But I just want to let you other guys know that I won some money, not too much €500, choose a cooldown period of 3 days to not be tempted on using it before they would have been processed. They canceled my withdraw request in the meantime, and they have disabled my account and the only answer I can get is: And this is a few lines of a conversation with their customer support: Peter: "Hi Jacob I had a 500 withdrawal request, but for some reason it was canceled and I cannot log in image.png Your coworker told me 7 hours ago that my cooling down period would end in 6 and I should log in at withdraw it again"Supporter Jacob: "A moment, please Dear Friend, your account was closed according to the administration decision. Unfortunately the decision is final" Peter: "Okay but I still need my 500€ cashed out So please tell me how to do that ?" Supporter Jacob:"You can't receive your money according to the administration decision" Peter: "WHAT? Why? I choose a 3 days cool down after I won not to be tempted to play the money I need my €500 withdrawn now Tell me what terms I have violated" Supporter Jacob:"Your account was closed according to the administration decision. Unfortunately the decision is final" And that my dear friends, is the end of my story. Something fishy here right - and I ALWAYS study terms, I havnt violated anything - I dont know who their Curacao License can be valid if this is how they treat customers. And I dont even know why the text is in German this time 1 Link to comment Share on other sites More sharing options...
Peter Jørgensen Posted November 1, 2021 Member ID: 27,722 Group: Member Followers: 0 Topic Count: 3 Topics Per Day: 0.00 Content Count: 33 Content Per Day: 0.03 Reputation: 3 Achievement Points: 33 Solved Content: 0 Days Won: 0 Joined: 04/27/2021 Status: Offline Last Seen: November 12, 2021 Author Share Posted November 1, 2021 Its been solved by the help of @Zyvera Thank you They are transfering the funds manually. 1 Link to comment Share on other sites More sharing options...
Max_Damage Posted November 3, 2021 Member ID: 27,118 Group: Member Followers: 0 Topic Count: 4 Topics Per Day: 0.00 Content Count: 52 Content Per Day: 0.05 Reputation: 1 Achievement Points: 52 Solved Content: 0 Days Won: 0 Joined: 02/21/2021 Status: Offline Last Seen: 3 hours ago Device: Windows Share Posted November 3, 2021 Man! Zyvera is GOD!!! He helped me couple of times... God bless him... Link to comment Share on other sites More sharing options...
grillkorv3n Posted November 4, 2021 Member ID: 11,539 Group: Member Followers: 0 Topic Count: 2 Topics Per Day: 0.00 Content Count: 725 Content Per Day: 0.37 Reputation: 14 Achievement Points: 725 Solved Content: 0 Days Won: 2 Joined: 12/02/2018 Status: Offline Last Seen: 4 hours ago Device: Windows Share Posted November 4, 2021 Very nice of Zyvera indeed but still i have to say it realy stinks that this casino even did try to not pay out your winnings from the beginning. Link to comment Share on other sites More sharing options...
Peter Jørgensen Posted November 11, 2021 Member ID: 27,722 Group: Member Followers: 0 Topic Count: 3 Topics Per Day: 0.00 Content Count: 33 Content Per Day: 0.03 Reputation: 3 Achievement Points: 33 Solved Content: 0 Days Won: 0 Joined: 04/27/2021 Status: Offline Last Seen: November 12, 2021 Author Share Posted November 11, 2021 On 11/4/2021 at 5:57 PM, grillkorv3n said: Very nice of Zyvera indeed but still i have to say it realy stinks that this casino even did try to not pay out your winnings from the beginning. Agree 🙂 Link to comment Share on other sites More sharing options...
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