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Would you approve of this happening to you?


Pringles

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Please wait for a site operator to respond...

Operator Jan has joined the chat.

Jan

Hallo!

Was kann ich für Sie tun?

 

(Censored)

I am wondering why my withdrawal was denied and why the money is not back on my account.

 

Jan

Hello (Censored)

just a moment please

i´ll check

 

(Censored)

Thank you

 

Jan

(Censored), you have played irregular and that´s why you´re withdrawal was declined

You have made bets equal or more than 30%

of bonus

and it against rule by the General T&C

 

(Censored)

That is not true at all, do you have any evidence of backing these claims up? This question is clearly not directed at you. I never did that, I demand to see proof of these accusations.

 

Jan

(Censored), you´ve got an alternative payment method Bonus 2,78â¬

and the 30% bet is calculated from this amount of bonus

 

(Censored)

The highest bet I did was 0.5euro, which is not above 30% of 2.78euro is it?

 

Jan

(Censored) you have 1⬠bets on King Kong Slot for e.x

and its over the 30%

you can check it in you´re game history

 

(Censored)

I will, thank you

I can't see the balance I had at the time, anywhere I can see that? Since that is clearly relevant

I remember I was that low on 300 shields and I had .50 euro bets there, I don't remember being anywhere near 3 euro balance on king kong.

 

Jan

(Censored), if you press on my account and then on game history

you can see all you´re game history there and you can choose the games too

 

(Censored)

Which I did and saw the bets, but not my balance at the time of the bets

30% of active bonus, right?

 

Jan

Max bet is calculated not at the time of playing, the bet is calculated from the Deposit or received Bonus

which is lower

 

(Censored)

The bonus I received was 30 euro or so? So that doesn't really make any sense whatsoever

 

Jan

(Censored), you´ve got an alternative payment method Bonus 2,78⬠too

and from this amount is calculated you´re maximum bet

 

(Censored)

That has nothing to do with the main bonus I got?!

If there are 2 bonuses you either add it to the total amount or make them separate you can't just suddenly have a lower bonus overwrite the bigger one cause it's more convenient for you and completely misleading and not even informing the receiver. Again you is no you, since this isn't your department, clearly.

I never lost my main bonus and I never went above the allowed betting size on that bonus.. that the site adds some bogus bonus I have never requested and then claim that is the new bet limit is completely ludicrous.

 

 

The support stopped responding after this. I would really want peoples opinions on this matter and see if they would have just been ok with this or not.

 

I would like if you, Casinodaddy could ask TTRCasino if he could take a look at it and see if he would have approved of this happening to him, since he actually owns a casino and also your opinions on the matter.

 

This is not a casino you support, to my knowledge, I've also left out which casino it is until I see what people think about this.

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Hello mate not sure how this work! But i will tell TTR to have look at it...

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Hello mate not sure how this work! But i will tell TTR to have look at it...

 

 

Thank you, much appreciated :)

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  • 6 months later...

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Heheh)) Nice )

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