zambu Posted August 4, 2018 Member ID: 8,273 Group: Member Followers: 0 Topic Count: 0 Topics Per Day: 0.00 Content Count: 4 Content Per Day: 0.00 Reputation: 0 Achievement Points: 4 Solved Content: 0 Days Won: 0 Joined: 08/04/2018 Status: Offline Last Seen: June 4, 2021 Share Posted August 4, 2018 Hey! I took the welcome bonus for Slot Planet from here and I managed to get up 1200€ after the wagering was completed. I then proceeded to buy couple white rabbit bonuses since it was already real cash balance. After that I withdrawed 1000€. I waited 4 days for the withdrawal only to today receive an email that I had broke a rule, betting over 5€ while bonus is active, which is completely incorrect. I NEVER bet over 5€. Only thing over 5€ was the white rabbit bonus which was NOT bought while the bonus is active so it doesn't add up to the rule at all. I contacted the live support and they started ignoring my questions and just spammed me to wait for 21 days that the case is being checked out. This all sounds like a big ass scam to me. Here is the message I received in my email: "Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions: 7 (vi) The maximum bet allowed while the Welcome Bonus is in play is €5. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings. Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of €40 has been returned to your gaming account." What on earth should I do? Do I really need to wait a month for this and what if they never contact me at all? Added a picture showing that the bonus was released before the white rabbit buy. Link to comment Share on other sites More sharing options...
jollman77 Posted August 4, 2018 Member ID: 1,695 Group: Member Followers: 0 Topic Count: 0 Topics Per Day: 0.00 Content Count: 349 Content Per Day: 0.15 Reputation: 1 Achievement Points: 349 Solved Content: 0 Days Won: 0 Joined: 08/28/2017 Status: Offline Last Seen: December 1, 2021 Share Posted August 4, 2018 maybe try going to casino miester and if you can get your gaming history from accounts maybe it shows you nvr bought the bonus and send it to them Link to comment Share on other sites More sharing options...
zambu Posted August 4, 2018 Member ID: 8,273 Group: Member Followers: 0 Topic Count: 0 Topics Per Day: 0.00 Content Count: 4 Content Per Day: 0.00 Reputation: 0 Achievement Points: 4 Solved Content: 0 Days Won: 0 Joined: 08/04/2018 Status: Offline Last Seen: June 4, 2021 Author Share Posted August 4, 2018 I checked my account history and got the screenshot there that the bonus was released before I bought the white rabbit bonus! Good call jollman77. Now I have even more evidence, but the live chat wont answer anything. They just tell me to wait for 21 days Link to comment Share on other sites More sharing options...
ZHureiCH Posted August 5, 2018 Member ID: 1,104 Group: Member Followers: 0 Topic Count: 0 Topics Per Day: 0.00 Content Count: 30 Content Per Day: 0.01 Reputation: 0 Achievement Points: 30 Solved Content: 0 Days Won: 0 Joined: 07/28/2017 Status: Offline Last Seen: April 7, 2020 Share Posted August 5, 2018 It´s seems like all the Players just get cheated when winning. Obv can´t win on Slots, but when you do: you don´t Link to comment Share on other sites More sharing options...
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