If you have sent all documents be sure they have to to verified and checked , dont for get that at this time most countries and restrictions are different due to covid19 and working from home and may take longer to get verified usually this verification would take 3-5 working days excluding bank holidays but due to current climate it may take longer be patient and if after 10th working day no response again message the support .
This is the most common automated response most online casinos are giving right now.
In future i suggest when creating the account before depositting send in the verification documents then when verified take the deposit and not until.