Jump to content

nowin

Member
  • Posts

    1
  • Joined

  • Last visited

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

nowin's Achievements

Newbie

Newbie (1/7)

0

Reputation

  1. Hello. I want to tell you how dozenspins.com took absolutely all the winnings from me. For over a month I have not been able to receive my money. Summary: 1. I played slots with them and made several bets on sports and at first I lost. 2. Everything was just amazing until I won in casino slots and sports betting. 3. I have made a withdrawal request. 4. They asked for a bunch of documents, including a video from the screen of the Skrill account, which shows how I log into my account, look at the transaction history, show my personal data and attached bank cards. I send them all the documents. 5. A few days later they say that I have violated clause 1.21 of the rules and confiscate all my winnings and leave only the last deposit of 1000 euros on the balance sheet. 6. I got nervous and wanted to shoot at least this 1000 and then write complaints about them. I order 1000 for payment. 7. A letter comes from them in which they ask me to put this 1000 three times before the withdrawal. 8. I don’t place any bets either in casinos or in sports, but I start to write complaints. 9. After complaints, they themselves pay me 1000 per Skrill and already close the account. They probably thought that I would calm down. 10. They say to the regulators that I have already violated a completely different clause of the rules 1.26, namely: "The game account is used to play in arbitration situations; also canceled. " 11. I show with evidence that they are lying. That I made a deposit of 1000, after that I won in slots and after that I made bets. 12. After that they pay me another 320 euros. (the entire amount of my deposit is 1320 euros in total) 13. Totally ignore me and do not respond to messages. Link to screenshots: https://dropmefiles.com/BQApI What follows is a detailed account of the dozenspins.com scam with their responses and my screenshots. I registered at dozenspins.com on 10/24/2020 and made a deposit via skrill 20 euros, then I made a deposit of 300 euros and after that my deposit was 1000 euros. In total, I made a deposit of 1320 euros. I didn't take any bonuses, free bets, free spins, I played only with my own money. I made live basketball bets and played casino slots. In sports betting, I won 1084.07 euros, and in the casino (the slot gave me a bonus and I got a big win of 1862.5 euros), I won a total of 1697.77 euros. Thus, my total balance was 1084.07 + 1697.77 + 1320 = 4101.84 euros. I have made a request to withdraw 400 euros to my account. After that, the support service asked me for a passport photo, screenshot screenshots, a copy of utility bills, a selfie with a passport in front of their website. I immediately sent all these documents to them. The next day, they demanded a "history of your Skrill wallet transactions for the last 3 months (from 01.07.2020 to 27.10.2020 inclusive) in PDF format, which must confirm that you have funded your e-wallet with real payment methods (bank account / credit card, which belong to you) Screenshot of your Skrill that you used to top up your balance (page with linked cards / bank accounts). " I gave them a screenshot of the transaction history, a Skrill page with linked bank cards and a PDF file with the transaction history. I also told them that my Skrill account is over 7 years old and I replenished it several years ago. Then the support service asked me again "Screenshot of your Skrill that you used to top up your balance (page with linked cards / bank accounts)." I immediately sent them this screenshot. This time, the support team asked me to take Skrill screenshots and record a video of the screen as I log into Skrill and show the transaction history, personal data and linked bank cards. - Screenshot of your Skrill wallet that was used to top up your balance (with wallet number, page with personal data, email); - Screenshot of your Skrill wallet, namely the page with linked cards / accounts. * Please set the scale of your screen to 100% before taking the required screenshots. Do not decrease it, otherwise these documents will not be considered. - Video (screen recording) of your Skrill wallet transaction history for the last 3 months (07/01/2020 - 10/27/2020), which must confirm that you are funding your e-wallet using real payment methods (bank account / credit card) that belong to You. The video should start from the moment you log into the Skrill wallet, where your personal data will be visible. After that, you set the period (07/01/2020 - 10/27/2020) and slowly scroll through the entire history of transactions for the selected period. I took screenshots, recorded video from the screen and sent them. After sending all the photos, screenshots and video from the screen, I received an email from them: "When checking your login, a violation of paragraph 1.21 of the rules was revealed: Clients can only place bets individually, group bets are not allowed. Repeated bets on the same results / winners from the same or different clients may subsequently be invalidated. Even after the official result of the competition / athletes is already known, the platform may invalidate the indicated bets if it considers that the clients are acting in collusion or as a syndicate, or the bets in question were made by one or more clients within a short period of time. Your winnings have been canceled for violation of this paragraph of the rules. Your deposit of 1000 EUR is returned to your game balance. " They canceled all my casino winnings and all my sports winnings and refunded a portion of my deposit. An interesting fact is that in the history of casino betting and in the history of sports betting, all bets are calculated correctly and there are no canceled or canceled bets. They just wrote off all my winnings from my balance. But I did not violate anything, I played only from my computer and I have nothing to do with their accusations. I thought it was some kind of mistake and answered them with a letter with screenshots from my account history: "Hello. I'm sure there was some mistake. 1. I made 3 deposits to you. First 20 euros, second 300 euros, third 1000 euros. In total, this is 1320 euros, not 1000 as you wrote. (screenshot 1) 2. From the history of bets, you can see that I did not bet twice on one and the same result. I can place one bet on total less than 160.5, and the second for total less than 161.5, for example, to hedge. I have there were no repeated bets on the same result. (screenshot 2) 3. I bet honestly and played in the casino from my computer via Mozilla browser and google chrome. I'm ready to go through any Skype checks, phone and provide any documents. 4. With a total deposit of 1320 euros in sports betting, I managed to win 1084.07 euros (2404.07-1320). (screenshot 2) 5. My total balance was 4101.84 euros (3701.84 euros for balance and plus 400 euros pending payment for the screen) (screenshot 3) 6. In the casino I won 1697.77 euros from you. (total balance 4101.84 - balance from sports bets 2404.07) (screenshot 4) 7. In the casino, in the Serpent Shrine slot, I got a bonus, I won big - 1862.5 euros. Id 62657811 confirms this (screenshot 5) 8. You have not canceled my bets, in the history of bets they have the status of win or losing. In the history of the transaction, my payout per Skrill € 400 was canceled and a deposit of 3,701.84 appeared, which I did not make. After that, the balance on my account became 1000 euros. (screenshot 6) At the moment, it looks at least unfair, because as soon as I won casino and sports betting and ordered funds for withdrawal, my winnings have been canceled. I honestly bet on sports with you and played in the casino and won. Your I didn't break the rules. I want to continue playing with you and I am firmly convinced that an error has occurred and my funds will be returned to the balance. In any other I will have no choice but to complain about you to relevant authorities and ratings of bookmakers and casinos. Before registering with you, I read reviews about you on Russian and foreign sites of casino ratings and you have a good reputation and high user ratings. Of the minuses, I only noted that you have small withdrawal limits, but I was ready for this. I have not found a single review or complaint about you in which it said that you took away the winnings from the player. If I saw this review, then I definitely would not register with you and play. Please check my account again and return my money. " Here is the answer from dozenspins.com: "The violation was revealed by the platform providing the betting service. There is no mistake. The administration went to meet you and did not block your game login, and also returned your last deposit in the amount of 1000 EUR to the game balance, since you unfortunately lost the last two deposits. We value our reputation and always for fair play and quality service. For this reason, at the moment, the administration of the project issued a warning about the fairness of the game on your part. If you wish, you can contact the authorities at your request. In this case, the Risk Department will provide a full package of documents from the platform with evidence of violation of the project rules. At the moment, your game account is active and the withdrawal of funds is also available to you according to the rules of the project. " After that, I realized that all the signs of fraud on the part of the casino are visible here and I wanted to withdraw at least something from my balance and then complain about them and demand to return my winnings. I made a request to pay out 1000 euros for Skrill, but the next day I received a letter from them: "We inform you that your request for withdrawal of funds in the amount of 1000 EUR has been canceled by our Finance Department. Please note that in order to withdraw funds, you need to place a bet on the total amount of your initial deposit at least three times. At the moment, your deposit roll is 0 out of 3000 EUR. " I was just shocked by this answer. I feel cheated. I want to receive all my winnings of 4101 euros. I wanted to talk and called the phone number that is indicated in their contacts section +356 3550 0490. However, I kept getting "Wrong dialed number" all the time. I called from my phone number, on different days, at different hours, but I constantly heard "Wrong dialed number" and I never got through to them. I am ready to provide any documents for verification, go through any checks by Skype or phone. I am also ready to accept payments to my personal bank account or bank card. If dozenspins.com has representative offices in the CIS countries, I am ready to personally come to their office with a passport and any documents. They promised to provide "evidence" of my violations, but I ask you to carefully consider their "evidence". I absolutely did not break any rules, I just managed to win and I am sure that they are ready to go to great lengths not to pay me. I am also attaching screenshots from my account, which I sent to dozenspins.com in correspondence with them by email. When I won big at their casino, I took a photo of my monitor on my phone and I am attaching this photo and other screenshots of my account. I apologize for the too large text, but I wanted to describe my problem in as much detail as possible. In short, I made a total of three deposits in the amount of 1,320 euros, then won a total of 2,781 euros in casinos and sports bets, but after sending all the documents, dozenspins.com canceled all my winnings. Here are the answers from dozenspins and my comments. Today I received an email from dozenspins.com where they wrote that they closed my account and sent my last deposit of 1000 euros to Skrill. Text of the letter: "The security service of the Dozenspins project carried out a detailed check using your login. This login did not pass the casino security check. The service providing sports betting revealed a violation of the project rules: Multiple bets combining different variants of the same event are prohibited if some results can affect others. The administration has the right to declare such bets invalid and block the client's account. Based on this violation of the rules, the administration decided to cancel the winnings and return the deposit to the player. Your last deposit of 1000 EUR has been returned to your Skrill wallet based on the refund policy. According to the rules of the project, you are not allowed to play on this casino site and on the partner sites specified in the license. " I did put some live sports bets on them on basketball while playing slots along the way. In slots I have 194 pages of betting history, which is about 1500 spins. I bet on totals in basketball in live, for example total under 161.5 and total under 162.5 for the same match. Is it forbidden? To clarify the absurdity of their arguments, I will give you an example. Imagine a player signs up with DozenSpins and makes a deposit of € 500, a second deposit of € 300, and a third deposit of € 200 (€ 1,000 total). He plays slot machines in a casino and sees that his favorite football team is playing now. The player places a bet on sports in a football match, for example West Ham - Fulham, on the total number of goals in the game less than 2.5 and continues to play the slots. In casino slot machines, the player wins, for example, 10,000 euros. He watches his football match and sees that the game is nearing completion and the score is 1: 0. The player places a second bet on the same match West Ham - Fulham - total goals less than 1.5. Suppose the match ends 1: 0 and both of the player's bets win. Also in this example, the player won 10,000 euros in a casino using slot machines and, after calculating the bets and winning at the casino, the player's balance is 11,000 euros. After that, the player makes a withdrawal request, sends a lot of documents, but his account is blocked, and all winnings in slot machines and all winnings in sports are confiscated, and only the last deposit of € 200 is returned to the balance. That is, instead of a balance of 11,000 euros, the player has 200 euros on the balance sheet! And the casino informs him that "Multiple bets combining different variants of the same event are prohibited, if some results can affect others." That is, they took ALL winnings in sports and ALL winnings from the casino for the fact that the player made two bets on the West Ham - Fulham match with a total of less than 2.5 and a total of less than 1.5. This is a fictional example, but it describes what happened to me. They took ALL my bet winnings and all casino winnings of € 3101. However, they do not provide any evidence because no such evidence exists. I played fair and won fair and I want to get all my winnings. Another fact that indicates that they made up an excuse not to pay me is that they did not immediately take all my winnings and the first two deposits, but after several days of verification. I'm sure they expected that I would lose this money in a few days, but I never played with them anymore. Dozenspins changes their charges again. Initially, they said that I was in a "crime syndicate", but after I asked for evidence they changed the version to "Multiple bets combining different variants of the same event are prohibited if some results can affect others", but code I provided evidence that I did not make such bets, then they again changed the charge and now you are talking about "The game account is used to play in arbitration situations." At the same time, they have not confirmed their words in any way for the entire time, which at least somehow confirmed at least one accusation you brought against me. My words are backed up by evidence, and there is no evidence other than words for the Dozenspins' accusations. Here's what they answered: "The sports betting operator found a violation of the rules of draft 1.26, namely: • The game account is used to play in arbitration situations; Dozenspins administration has the right to declare such bets invalid and block the client's account. In your gaming history, a sports event operator has identified 2 arbitrage bets on Basketball, Liga ACB. Due to violation of this paragraph of the rules, your winnings have been canceled and the game balance will lead to your deposit of 1000 EUR. Since the winnings at the casino (in slots) were received after the calculation of the arbitrage rates, your winnings at the casino were also canceled. After the investigation was completed, the Dozenspins administration decided to block access to your login, as well as to return your last deposit of 1000 EUR to your Skrill wallet, in accordance with the refund policy. " "The Dozenspins administration has the right to declare SUCH bets invalid and block the client's account" They write that I placed 2 arbitrage bets on live bucketball in Spain (but I did not place any arbitrage bets) Then they themselves write that they can cancel SUCH bets, but CONFISCE EVERYTHING WINS from sports betting and CONFISCING ALL WINNINGS from casino slots. I wouldn't be surprised if they say that I have arbitrated casino slots, that I have made arbitrage deposits, that I have an arbitration name, an arbitration passport, an arbitration hair color, and so on. However, I did not bet on arbitrage situations, I just bet on live basketball and played in casino slots. Let's imagine that what they say is correct, then probably all my bets would be arbitrage and not 2 out of 13. If, according to Dozenspins, I am a dishonest player and make bets with arbitration, then why should I make the rest of the bets on basketball and play on slots in a casino? What's the logic behind this? They again say what is not true. Now I will prove it. Now is the important moment! They claim that I won in the casino with the money I won on "arbitrage" bets. Based on this, they confiscated ALL my winnings and gave away only the LAST deposit. This is just another deception on their part not to pay me. I don’t know how it even occurred to them to say that. Apparently they thought I didn't have screenshots of their betting history. However, I not only took a bunch of screenshots of my account, but also recorded a video from the monitor of the entire history of bets in the casino (194 pages), history of deposits, history of playing in sports, etc. Now I will prove to you with proofs that they INTENTIONALLY LIE IN ORDER NOT TO PAY. Initially, I played slots, and only then I bet on sports. Here are some screenshots that show that I played slots from 10/24/2020 from 20:47. screenshots 7-11 I made my first live bet on basketball in Spain on 10/24/2020 at 22:23 screenshot 12 However, then they did not have any questions about my bets, because I had not yet won a big win against you. 10/25/2020 at 17:11 I made a deposit of 1000 euros screenshot 13 10/25/2020 at 17:41 I won 1862.5 euros on slots in a casino. screenshot 14 10/25/2020 at 20:36 I made a second bet on Spanish basketball in live and it was AFTER WINNING IN A CASINO. screenshot 15 Once again, I want to draw your attention to the fact that Dozenspins provides fake data and constantly changes its charges. 1. You can see that Dozenspins have changed their charge several times. Initially, they sent me a letter in which they accused me of violating clause 1.21 (this can be seen from my complaint above). Now they have changed the charge and they say that I have violated paragraph 3.34. 2. They deliberately lied that I received a win in slot machines after winning a sport. I denied this accusation and provided screenshots in which I showed that they lied to justify the confiscation of money. 3. All my bets were on live basketball, but for some reason they chose 2 out of 13 bets and accused them of arbitration and canceled winnings on all bets on sports and on 1550 bets in casino slot machines. Why would I then place my remaining bets and play at the casino for many hours? I have not made arbitrage bets. The fact that they changed charges several times proves that they are looking for any excuse not to pay me. Let me give you an example to demonstrate once again the absurdity of their accusations. Imagine a player signs up at a casino, makes a deposit and plays different slots. He is unlucky and loses all his money that evening. The next day, he again makes a deposit at the same casino and after several hours of playing different slots, he wins the jackpot. However, after checking the casino informs him that it will confiscate all the winnings, because yesterday a vulnerability was discovered in one of the slots, for example, between 18:51:27 and 18:51:28, and this player was playing this slot at that moment. Thus, the jackpot he won today has been confiscated from him and all winnings are confiscated and only the deposit is returned and the account is closed. Does anyone know how to prove to the player in this example that they played fair? Obviously, the player cannot provide proof of fair play, but the casino can falsify evidence of foul play. However, anyone who looks at the totality of all the facts will come to the conclusion that the casino has come up with an excuse not to pay this player the winnings. 4. They said earlier that they would provide "proof" and I warned you that they would go to great lengths not to pay me the winnings. I do not know what kind of evidence they have provided you, but I strongly recommend that you check it carefully. I do not exclude that they could have falsified evidence. 5. I managed to record video from the monitor. In this video, I go through all the sections of my Dozenspins account, go through 194 pages of history of casino bets, deposits, correspondence, and so on. It cannot be faked. If necessary, I can provide you with this video. 6. After sending the documents, they took my winnings and returned 1000 euros to my balance and said that I had to roll back my deposit 3 times before I could make a withdrawal, but I did not place any more bets. However, after I made this story public, they themselves paid me € 1000 for Skrill and closed the account. Why would they do that? Why did they close my account and pay out the money without having to scroll three times? Isn't the casino interested in me losing this money by earning 3x? I think they did it so that I stopped telling the truth about them. 7. I see that the Dozenspins representative is online a lot but hasn't posted anything here for several days. This is very strange for an "honest" casino whose reputation is under great threat. In my opinion, they just don't know what to do now. 8. I called them many times using the phone number listed in their contacts. https://dozenspins.com/ru/contact-us +356 3550 0490. But I never got through to them. I hear "wrong dialed number" all the time. (you can check it yourself and try to call them). I understand there are technical issues BUT they cannot get their phone repaired for about 3 weeks. Do you understand? It takes them several days to confiscate 3100 euros, and the phone of their own support service cannot be repaired for 3 weeks. I also wrote about this in the complaint above, they read it, but the phone was never repaired. 9. They didn't immediately block my account. They asked me for a lot of documents, including a video from my account monitor screen where I display my personal information and transaction history. Probably, they wanted to accuse me of something else, but I immediately gave them all the documents and videos. Then they first presented one debit, then replaced it with another, took my money and blocked my account. 10. They have a lot of negative reviews on the Russian-speaking Internet. But I only read them when they took my money, and that was my big mistake. I would never make a deposit to them if I read these reviews about them. 11. I offered them to provide any documents, go through any checks by phone, Skype and so on, and I was ready to personally come to their office, but they refused me and just took the money. Outcome: The question remains open. The casino hasn't paid me the money yet. At the moment, they either do not answer at all, or only respond to what is beneficial to them, ignoring my other arguments and not answering them in any way. They deliberately divert your attention from important facts. Answer from dozenspins representative: "The security service of the Dozenspins project carried out a detailed check using the login. On October 24, 2020, the bookmaker contacted us with information that the player makes arbitrage bets on the next event (Basketball / Spain / ACB League). On 10/25/2020, the situation repeated with the arbitrage rate again on (Basketball / Spain / ACB League). According to the terms and conditions of casino 1.26: 1.26 Dozenspins reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the start of the event), refuse to fulfill the obligations under such an agreement (including refusing to pay any winnings) or refund any bet made, in the event of if a: • The game account is used to play in arbitration situations; Dozenspins administration has the right to declare such bets invalid and block the client's account. After the administration of Dozenspins canceled the winnings for the player due to violation of the project rules, it returned the amount of his deposit (1000 EUR) to the player's balance and sent the player a letter indicating that the player must play fair according to the rules and conditions of the project. The player refused to continue playing and play fair. Since the player systematically made two-day arbitrage bets on identical events, the casino administration decided to void the player's winnings, as well as return the last deposit of EUR 1,000 to him, in accordance with the refund policy. The player's deposit was returned to the Skrill wallet on 11/13/2020, and the game account was closed due to violation of the terms and conditions of the project. Since the player refused to play fair in accordance with the terms and conditions of the project, he is prohibited from playing on this casino site, as well as on the sites specified in the license. I would also like to draw your attention to the fact that the player made the largest bets on arbitrage bets. At the moment, the licensing department is already working on this issue and is conducting a detailed check. The final decision on the player's situation will be made by the licensing department. " My answer, which they haven't answered so far. "The security service of the Dozenspins project carried out a detailed check using the login. On October 24, 2020, the bookmaker contacted us with information that the player makes arbitrage bets on the next event (Basketball / Spain / ACB League). " In that case, why didn't you immediately block my account and return the deposits? You yourself write that on 10/24/2020 they contacted you and said that I placed an arbitration bet on basketball. Why did you let me play beyond the 24th of the 25th, to play in the casino? You could easily block my account on the 24th, demand documents and return deposits, but you did not. Let's take a close look at the screenshot to understand the strange logic of Dozenspins. The screenshot shows that on the 24th I made a bet on Spanish basketball and, as you say, the bookmaker's floor informed you about it. However, the screenshot shows that after betting on Spain on the 24th, I lost the next 5 bets in a row and it turns out that you did not block me just because I lost. Then you write "On 10/25/2020, the situation repeated with the arbitrage bet again on (Basketball / Spain / ACB League)." Then I won big in slots and I made the next bet on Spanish basketball in the evening and then I won five bets in a row in sports. And then you already decided not to pay me. First, having come up with a version about collusion, but due to its insolvency, this version was replaced by arbitration situations. Then you talked about the fact that in slots I won from winning money in arbitrage situations, so you canceled all winnings. However, I proved with proofs that I first won in slots and only then made a bet. Rhetorical question, why did you decide to take the money from me after I won, and not when you became aware of it? Further: You write: "• The game account is used to play in arbitration situations; Dozenspins administration has the right to declare such bets invalid and block the client's account. " You yourself write SUCH BETS, but you took all the winnings from all bets in sports and from all bets in the casino from me. Why didn't you cancel my bets on the 24th? obviously because on the 24th I was in the red with you. You waited until I paid a plus and took away all the winnings from the casino and sports, and also took part of the deposit. Great business model. I understand that it is not entirely correct to reason in the "if only, if only" style, but something tells me that if I had lost several thousand with you, then there would be no question of any arbitrage rates. Offers with bonuses and free spins would be poured into the mail, and a daily telephone conversation with a personal manager would become an obligatory ritual. "After the administration of Dozenspins canceled the winnings for the player due to violation of the project rules, it returned the amount of his deposit (1000 EUR) to the player's balance and sent the player a letter indicating that the player must play fair according to the rules and conditions of the project. " I have caught you lying many times, even in this post of yours and you are talking about honesty? "The player refused to play further and play fair." I've played before and played fair and won fair. I generally refused to play with you after you brazenly took 3100 euros from me. "Since the player was systematically making two-day arbitrage bets on identical events, the casino administration decided to void the player's winnings, as well as to return the last deposit of 1000 EUR to him, according to the refund policy." I have not made arbitrage bets. But you yourself accuse me of 2 arbitrage rates out of 13. What kind of systematicity can we talk about here? These are two bets on two different teams, on two different quarters made with a difference of one day, they have in common only that these teams are from Spain. You are again trying to present unproven and untrue information from the angle you need. "I would also like to draw your attention to the fact that the player made the largest bets on arbitrage bets." I've lost count of the times you lie. Let's take a look at screenshot 16. Two bets on Spanish basketball (bets that you accuse of arbitration) on the 24th I bet 300 euros, and on the 25th I bet 500 euros. Also, on the 25th, I made 3 bets on Italian basketball Serie A for 500 euros each, and on the 24th and 25th I also made other bets that you do not accuse of arbitration. Apart from these two bets on Spanish basketball, I made bets on other championships for 2,620 euros, and on the Spanish basketball bets that you accuse of arbitration, 800 euros. What are the biggest arbitrage bets you are talking about? You are lying again. " After that, Dozenspins paid another 320 euros to Skrill without any notice. In total, they paid me the entire amount of my deposits of 1,320 euros, but did not pay out the winnings of 2,781 euros. They also do not reply to my messages now.
×
×
  • Create New...