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vr4g

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    Pokerstars slot interrupted and didn't pay later

    in Review and Support

    Posted

    Hi,

    About 2 weeks ago i was playing slot Bao Tree Heavenly Gold. I triggered free spins. 
    I was playing 0.40$ stake, and in freespins on last spin i triggered jackpot.
    I was picking jackpot and had 2 main jackpot and 2 second best jackpot, then on maybe last pick, game crashed and i couldn't play it for few days. Then they resolved game so i could open it, but my winning was not credited nor was game restored. Pokerstars support says they escalated to provider but it was over 1 week and i think this should be already resolved.

     

    Did anyone had similar problem and what should i do?

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