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Slottica withdrawal

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Hello, i try to withdraw my win from slottica but i can't do it due the "payment provider". I made this withdrawal 13.04 and still didn't receive my money. 

Every time I ask live chat or via email they respond me that i have to wait this "payment provider" because they have already send them my money. They don't want to say what provider it is and just keep me waiting. 

Any idea how can I resolve this problem ?


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