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Smokace - unfair practices


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I want to warn you about what I consider to be unfair practices used by this casino.

I'm talking about the availability of games to play for bonus money. There is a bonus rules tab on the casino website where prohibited games are listed. Before I play in a casino, I always check whether the games I want to play are not on the list of prohibited games. I did the same this time.

The list of prohibited games was quite short, which is why I deposited money there. When I reached the bonus money and wanted to play my favorite games, it turned out that none of them were available for play, even though they were not on the list of prohibited games mentioned in the bonus terms.

I consider such casino practices to be cheating players. Therefore, if you want to play Pragmatic, Nolimit, Relax or Hacksaw slots ( mostly I play this providers so I cant tell how situacion looks with others), be aware that about 60-70% of their games are not available for play with bonus money.

Here is an image of the list of prohibited games included in the SmokeAce casino bonus terms and conditions.

image.thumb.png.3770613cc4195aa5089b1e584cef1c57.png

 

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Played on this casino like month ago and have same problem. I contact support and they promised me that they fix it. It looks that month is not enough time for them🤣

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Thanks for warning.

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  • 1 month later...

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I've been in situations where I thought I could play certain games with bonus money, only to find out later that they were restricted. It's frustrating and can feel like a waste of time and money.

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