I would like to answer this because basically the same happened to me today. Games like moon princess, rise of olympus and jammin jars were banned, which is usually clearly stated when you open the games on other casino's. I played only these 3 games which are on the list. I didn't know they were prohibited aswell. It is also that I didnt read the bonus terms that carefully apparently, but forfeiting my entire bonus money (I deposited 50 and my withdrawal was 803 euros) and leaving me with 50 euros on my account instead of the 800 which should be on my bank account seems a bit fishy. I tried contacting support but, besides the fact that response time is slow as can be, just kept stating t&c instead of responding to my questions better.