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Pokerstars slot interrupted and didn't pay later


vr4g
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Hi,

About 2 weeks ago i was playing slot Bao Tree Heavenly Gold. I triggered free spins. 
I was playing 0.40$ stake, and in freespins on last spin i triggered jackpot.
I was picking jackpot and had 2 main jackpot and 2 second best jackpot, then on maybe last pick, game crashed and i couldn't play it for few days. Then they resolved game so i could open it, but my winning was not credited nor was game restored. Pokerstars support says they escalated to provider but it was over 1 week and i think this should be already resolved.

 

Did anyone had similar problem and what should i do?

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Got reply from Pokerstars.

They told me that provider said my winnings are 17$, which were true, but they simply ignored my jackpot. So 17 was from freespins, but jackpot is not credited 

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  • 3 weeks later...

Strange...Usually even if the game suddenly froze or crashed developers need to take into account this ment and at least return all that the player had time to win! Wait for an answer, but now I would be in your place to look at other casinos, I've recently liked to play at biamo.bet decent winnings arrive)

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