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li_shang

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Hello! 

 

I got an 100% bonus from redbet, 500sek. I accidently played 5 30kr spins when they had max bet 20kr with bonus (which is really bad) however, as soon as i realised that i made those 5 spins with too much stake, i contacted support. When i did this, the balance was 4000sek. They told me to keep spinning, but to not bet over 20kr in the future. So i did, i sat for some hours and grinded through the bonus, ended on over 10k SEK. The day after, i get an e-mail saying that i can't have my winnings since i didnt follow the bonus terms, cause i did 5 spins with 10kr too much stake.

 

Its so fucking bad that they tell me to keep spinning just so they can take it all afterwards - stay away from this site.

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Hey Li_shang! Nice to see you on the forum :)

 

I've been playing at Redbet myself for quite a while, and consider them a really good site. Usually when you go over the maxbet contacting support is the right thing to do. However, when you do, always make sure to ask for a transcript of the conversation, or take a picture of it. This way you can fall back on what they told you. It would make no sense that you would be condemned to never be able to receive your money just because you made a small mistake. I would definitely make work of this, as you did the right thing by contacting support instantly. Can you please write an e-mail to info@aboutslots.com explaining this situation? Perhaps Masse can help you out here, because this obviously isn't right.

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Yeah i got the log where he tells me to keep spinning but to not go over 20sek bet in the future, i told them that i will go forward with this and not accept that they told me to keep going. I got this answer:

 

 

 

Support Palita:Han sa att du kan fortsätta spela men inget om att det inte skulle ske en konfiskering eller inte. Vi beklagar detta om du känner att du vill gå vidare med det här så kommer vi inte att hindra dig

 

Translate: He told you that you can keep playing, but he said nothing about that your winnings wont be taken away. We are sorry that you want to take this further but we won't stop you.

 


Actually liked redbet before this. I just can't stand casinos that can't distinguish bonus abuse, and an honest mistake. If this happened on a bigger site like Leovegas im sure they would help me out.

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Holy smokes... Really mail Masse at info@aboutslots.com with this. I don't thinks he reads all that is posted here. That's ridiculous and playing it really dirty. "Yeah he told you you could keep playing, but not that you wouldn't lose ALL your money because of an honest mistake" - that is just beyond words.

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Zyvera - thanks for your reply

 

I will try to sort this out myself, sent them another e-mail now. If it doesn't work out i'll try contact Masse.

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A small but nice Nordic bookmaker and casino. There is no welcome bonus for European players from the rest of Europe. But once you have become a member of Redbet, they will surprise you with deposit bonuses and extra promotions. Especially around Christmas, they do offer extra promotional activities. They pay out very fast and have an excellent customer service. Worst of them is the low betting odds. When it comes to the casino it is on an average level with low payout rates

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