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I actually thought that I was lucky when I managed to reedem an item from the store inbetween all the cooldowns. Not. 2 months has gone by, and not a single item received. No feedback, no confirmation. No nothing. I asked once on twitch whisper to one of the responible in this channel and got the answer that " That shipment is gonna take some time but if you redeemed it you will get it".  Ok, like I want my YGGdrasil blanket for midsummer. You can just keep it. And my points as well. I really don't care.

Yours Respectfully,

Captain Delete

1979222993_Screenshot_2021-03-16StreamElements-Theultimatetoolsforlivestreaming.thumb.png.babf0e24054b4b6284550de2db4f8df4.png

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Hey there! Seeing the end of your message; do you actually still want help, or just to tell us you are angry and no longer care? The thing is, the store orders are sent out by a third party. Whenever someone redeems an item, we pass on the shipment information, after which it gets sent out.
If there are issues with delays, we can only know this if you send us an e-mail about this to streamstore@aboutslots.com, info@aboutslots.com, or any other e-mail. The moderator in question should've told you this as well, or pointed you in the direction of Qajjan, so he can check what's wrong here.
Apologies for the misunderstanding. However my question still stands; do you still want help? If so please mail to the address above, or whisper Qajjan on Twitch. :)

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694688574_Screenshot_2021-03-17Twitch.png.fc9899d1184f3c2e90096b883b032aa3.png

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Hi! On the other hand I got this reply from streamelements stuff, when asking about christmas socks i ordered months ago
 

Quote

Hello,
months ago I redeemed points for christmas socks, from the streamer Casinodaddy, but still didnt received anything. My username in the dashboard is HardGain.
Can you please look into it to found out what went wrong? Thank you !


Can someone please help me out? Thanks in advance

Casinodaddy_socks.jpg

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@captain_delete any news?

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@HardGain Nope. Sent a mail to streamstore 3 weeks ago and same answer: We don't know.

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well I don't know what to think. nobody can help us I guess? 😥
I have 30k points more to spent, don't want them go to waste...

Edited by HardGain
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Casinodaddy stuff,

something is really wrong with the store. It's not just we don't get any response, but today I redeemed a Longsleeve shirt, received a code, insert it into the box in the box and got this message:

casinodaddy_longsleeve.jpg

Contacted the streamelement support and they answered I have to contact streamer or his moderator team to solve the issue. now, the twitch chat is busy and my message get lost in a sec., who is the moderator incharged for the store?

Edited by HardGain
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Mate, you are putting the code on wrong one  u can see in merch center that u have options where they say FREE WITH CODE, u need to go into that one ❤️ and ur item will be on the way to you ❤️ 

download (1).png

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Hey @justbeerit ! Thank you very much! 🙏

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More than half a year ago now that I managed to reedem this blanket from the "best store in the world" 😂. 10th of July I sent an reminder-email to CD Streamstore Aboutslot. Never got a reply. Directed a message to Zyvera in live chat a few days ago He obviously choosed to ignore it. It's just getting better..

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Still no luck with my Christmas socks :(  And the next Christmas is coming...
But I did received the shirt

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I had no issues. I redeemed my CD joggers and got it within 2 weekend but i guess it's beacuse i'm also from Sweden

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winter is coming, still nothing :(

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Masse Masse, where is my blanket?? 10 months now and still counting. Or is this just a scamaze-store??

 

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and it's December 2021 🤒

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We are all know if the streamers cared and wanted they would make the shipments happen. They choose not to give a fuck which in a way I understand

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Stop flaming on the streamers. Contact streamelements with ur ordernr instead. 
 

ive redeemed tshirts, hoodied caps from cd and other streamers and never had any problem. 
package deliveres within 7 days for me i alwyays get order# aswell from streamelements. 
 Contact streamelements directly and stop bully the streamers! Come on its free stuffs why u have to be rude when its stuffs u get for free? 

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another winter is coming... 🥶

@captain_delete you gave up on your blanket? 😌

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