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Don't keep your money on Neteller (Hacked)


empirrr

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So basically my account got hacked and in couple minutes 2000 euros were gone. And they won't do sh** about it. If I think now, I was really stupid to hold any money on this site. Their security is awful. All someone needs is your email and the 4 digit secret code. My guess is that someone at one of the casinos used their position to get my code. The best thing is that the money was sent to a registered neteller merchant and neteller still wont do anything... When I ask them to give me any info about what happened, they just say that it was my fault and BYE. Any ideas what to do here?

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It is sad that they do nothing if really someone stole that amount.

I suggest to use two-step authentication. I think with this it is very safe to use Neteller

Without two-step authentication I would not use Neteller or I don't hold more than 100€ on my account.

https://www.neteller.com/en/support#/path/ACCOUNT/Two-Factor-Authentication/85238429/What-is-two-step-authentication-and-how-to-use-it.htm

Anyway I make my account suspended and try to find where this money went, make a report (below link) if there is no result I would go to police with the transaction history 

https://www.neteller.com/en/support#/path/SECURITY/Phishing-Scam/85238269/I-think-someone-has-misused-my-NETELLER-Account-How-do-I-make-a-report.htm

 

Edited by Rapobingo
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Hey! One think I can say is that the Casino has no way of getting your pin-code. Neteller is one of the worlds biggest solutions for online payments, I hardly think they have scammed you. The thing is that there are A LOT of scammers out there, doing everything they can to get a hold of your account information. Probably you have either went in to a website that looks like an official one or maybe replied to a mail from a scammer. This way you can get a keylogger on your computer for example. There are many ways to accidentaly disclose your account information if you are not carefull. Sorry to say, I don't think you will get any compensation from Neteller. Never the less, I wish that you will get your money back somehow!

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wow, i feel very sad for u bro, hope everything will work out in the end and u get ur money back 😪

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  • 10 months later...

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Thank you for sharing!

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