Our sincere apologies...

[Zyvera]

Hey everyone!

 

Just want to give you a general update on some stuff. First of all I'd like you all to know I'm very aware of several problems around the Streamelements store and giveaways. Many of you have been whispering me (and you were right to do so) in regards to items missing, free spins missing, and giveaway funds missing. Some perhaps have not whispered because they may think it to  be 'rude' to complain about free stuff. I personally think if you rightfully won something you should be able to count on getting it within a reasonable timeframe, and this has certainly been lacking. I'd like you to at least be aware of the fact I take all your questions and complaints seriously, and am in close contact (read; nagging him every hour) with Dan on all these matters. Dan relies on his team like I rely on Dan to sort everything properly - and that doesn't always go down as fluently as desired. On behalf of Dan and the CasinoDaddy team we'd like to apologise for any delays. 

For clarity I will break down and give you some insight/general information on what's going on where;

Missing free spins

If you are missing free spins on Videoslots that you have purchased with DaddyPoints, please make sure of the following.
- Have I read if I am eligible for the spins in regards to country exclusion?
- Have I done a real cash deposit on Videoslots in the past 2 weeks? (Makes you count as active player)
- Have I purchased the items more often than allowed according to the terms?
- Have I double checked if the e-mail I wrote down is actually my videoslots account e-mail?
If any of these questions are answered with 'no', then that would be the reason. If you have checked all this and still did not receive your free spins, mail to streamstore@aboutslots.com. Limga reads everything, and contrary to popular belief he actually does try his best to sort your stuff out

Missing LeoVegas or Pragmatic store items

For LeoVegas items it's quite simple. You need to double check if you've actually written down your LeoVegas registration e-mail in the Streamelements interface, and be the owner of a non-closed, non-self excluded account. Currently Sweden is excluded until further notice - hopefully this will be changed.
For Pragmatic items (Pip caps, CD T-shirts, CD Hoodies), make sure you write down everything exactly as asked on every line, they need all information to properly send an item. We know there have been some big delays with the hoodies, but a large group of hoodies HAS been sent out just a few days ago, and we hope you will get them in your mail soon.

Exclusive item orders (Ps4, xbox, iphone, Drone)

Just want to quickly note here that the people that ordered a Playstation 4, X-box or Drone should NOW have received a personal e-mail from Dan with the request to confirm your address for the item to be sent

Giveaway Payments

The giveaways payments from the 09/05 and 25/05 giveaway have yet to be paid. Usually Dan gives me information he gets, and I forward this information to you. Regrettably I have been unable to keep my word on several occasions due to complications currently going on with Skrill on Pragmatics end. I am waiting just as much as you are, as I do not like having to disappoint you every time in a private chat. We will try our best to get this sorted as soon as we can, and I just want to make sure that you all know that you will get what you rightfully won or ordered.

EDIT: WINNERS THAT CONTACTED ME HAVE BEEN PAID.

But on the bright side...

Since we have been feeling we let you down a bit lately as a community - especially since the last €1500 Social Tournament didn't go as intended either (we crashed the servers) we would like to make it up to you guys.
In one of the coming weeks (to be announced!) when the new servers are live, we will treat you with an exclusive social tournament with a prize pool of at least €3000, and a first prize of at least €500! (For information about how they work, please check out THIS old thread)
Feel free to let us know which Pragmatic game you would like to see the tournament on!

See you in chat ❤️ 
 

[Diino1993]

The only thing i'm missing is 70% of my braincells after watching Rip playing Garga

[spasmenopa]

Dog house or da vinci would be sick to have in the tournament!

[DankDegen]

Keep up the good work, Zyvera, Dan and the teambehind the scenes. Thank you guys and Pramatic/Leovegas for giving us one of the most exciting stores on Twitch.

[ShawSlots]

1 hour ago, Diino1993 said:

The only thing i'm missing is 70% of my braincells after watching Rip playing Garga

 

Same as bro  

[Qajjan]

Thank you @Zyvera for making some things clear! People have been asking a lot and hopefully now they understand a bit more about the situation

[wishmasterisking]

WHERE IS MY HOODIE GOD DAMN IT?? 😠😂

 

Nah, just kidding. I know you guys do a good job to get us viewers happy and satisfied, but its good that you come with an explenation and hopefully people read this. 

Keep up The good job mods and CD 👊😍

[TranceLucienT]

just incase someone is also waiting for their cap and wondered what happened doe, i talked to dan few days ago, and he said then that the caps will be sent (latest patch of them) when all 300 have been sold(13 was left at the time), it happened few days ago, so propably they start sending them sometime next week

 

[langen1234]

i lost my daddypoints on freespins had no clue you casn´t get em in Sweden:)

 

[OvE]

10 hours ago, langen1234 said:

i lost my daddypoints on freespins had no clue you casn´t get em in Sweden:)

 

Just whisper zyvera or limga and they will prob fix that for u

[watchmeplayslots]

Such a shame that UK cant enter i know there are other countries that cant enter and that is beyond your control maybe some time in the future we may be allowed.

[Preditar]

Will u add ps4 etc to shop again at some point? 😃

[Zyvera]

Yes